Terms & Conditions
1. POINT OF ORDER: -
(a) It is the responsibility of the customer to check all invoice details are correct and duly sign acceptance of the details as agreed with the salesperson.
(b) It is important to appreciate and understand that your order is a firm and legally binding contract regardless of any deposit(s) paid. Cancellations cannot be accepted.
(c) Deposits are required on all orders unless agreed by the management or unless the order is part of a no deposit credit agreement.
(d) A minimum deposit of 25% is required on all special orders.
2. BALANCES: -
(a) Until such time as the seller has received payment in full of all sums owed to it, the legal and beneficial title to the goods shall remain with the seller.
(b) The total balance due must be paid either when the goods are ordered, collected or delivered.
(c) No goods can be left at a customer’s address unless they are paid for in full.
(d) Balances can be settled by cash, Building Society Cheque, Bank Draft, credit or debit card. Balances settled by credit or debit card must be made prior to the date of delivery. The only exception to this rule is when goods have been ordered on finance.
(e) All goods stored at the customer’s request must be paid for in full & will incur a weekly storage fee after 1 month
(f) Private cheques are not accepted as a means of payment on delivery or collection
3. SPECIAL ORDERS: -
(a) Customer special orders can only be altered or amended by agreement with the management and our supplier. Once agreed, the customer must confirm any alteration or amendment, in writing within seven days.
(b) It is the sole responsibility of the customer to check all dimensions, access and suitability of goods before ordering, as goods are made to the customer’s specification and cannot be cancelled or exchanged.
(c) Fabric & material samples are provided purely as a guide and may differ slightly from actual materials used on customers’ orders.
(d) Any fabric used for colour matching is the responsibility of the customer. We are unable to accept any liability for changes in manufacture or for failure to supply.
(e) Leather as a natural characteristic may stretch & crease with use
4. ESTIMATED DELIVERY TIMES: -
Lead times for delivery of goods obtained to special order are quoted as accurately as possible at the time of order but cannot be guaranteed.
(a) Whilst every effort will be made by us to ensure the manufacturer complies with the delivery quoted, any delay that may result in a cancellation will be in accordance with our cancellation procedure.
5. DELAYS IN MANUFACTURE & DELIVERY: -
(a) All delivery estimates are based on previous experience with our suppliers and information available to us at the time of order and does not take into account unforeseen circumstances such as fire, theft, natural disaster, strike, civil disorder, insolvency, raw material delay, discontinuation of products or materials etc… We shall not be liable for any undetermined costs or compensation caused by any such delay.
(b) Cancellations due to delays in manufacture and delivery can only be accepted if agreed by the management. The manufacturer and finance company (if applicable).
6. DELIVERY OF GOODS
(a) It is the customer’s responsibility to check that all goods are correct and in good condition on delivery and sign full acceptance.
(b) No goods can be left unexamined. No goods can be signed for unexamined. Any defects or shortages must be reported at the time of delivery and agreed with the delivery driver.
(c) Goods stored at customer’s request must be paid for in full. The Company reserves the right to charge the customer for storage.
7. DELIVERY SERVICE: -
(a) We operate a low cost delivery service to locations on specific days within a 40-mile radius from our premises. We can also deliver to other locations, details of which will be given at point of order. If a second delivery is required due to the customer not being available to receive the goods then the Company reserves the right to charge for the subsequent delivery.
(b) The precise time of delivery cannot be guaranteed.
(c) Assembly, movement and fitting of goods are not included within the delivery service. Should our employees comply with the request of a customer for assistance in the assembly, movement and fitting of goods, the customer will receive such assistance at his or her own risk, and under no circumstances shall we be liable for damage to property or expenses howsoever arising.
(d) We do however appreciate that circumstances may arise in which the customer will require special assistance with regard to the assembly, movement and fitting of goods. We operate a low cost special service to provide such special assistance, details of which are available at the point of order.
(e) It is the customer’s responsibility to ensure that all goods can be accommodated and that there is reasonable access for all goods to be delivered to the required location.
(f) For further information please refer to delivery instructions issued at the point of order
8. CUSTOMER SERVICE DEPARTMENT: -
Our Customer Service Department handles all customer service enquiries. All service requests should be reported directly to the store where the purchase was made. Any fault on delivery should be reported to the relevant store. On any fault reported after delivery, the company reserves the right to inspect and discuss with the manufacturer before any comment or agreement is made. The Customer Service Department is open Monday to Friday 10 a.m. to 4 p.m. excluding Bank Holidays.
9. REPAIRS: -
We operate a competitive repairs service, details of which are available on request. Before any repair work is undertaken the cost thereof will be ascertained and agreed with the customer.
10. CANCELLATIONS: -
(a) Cancellation of goods in stock can only be made by agreement with the Company and will result in the forfeiture of the customer’s deposit. The Company also reserves the right to charge a re-stocking fee. (Minimum charge of 25 % of total order value)
(b) Cancellation of Special Orders not in stock can only be made by agreement with the Company, the manufacturer & the finance company (if applicable). All such orders will be subject to a cancellation fee to cover administration costs incurred. (Minimum charge of 25 % of total order value)
(c) Cancellation made without agreement with the Company will result in the forfeiture of the deposit as compensation for any losses incurred by the Company. The Company reserves the right to recover a minimum of 25 % of the total order value.
11. STATUTORY RIGHTS
The statutory rights of the customer are not affected by these Conditions of Sale