Home Delivery Service – Frequently Asked Questions
What happens on the day of delivery?
You will be contacted in advance to arrange a convenient date. Assuming your goods aren’t self assembly, we will position the furniture as directed and remove all packaging materials – unless you wish to keep them. Please make sure all access points are clear of obstacles. You should also ensure there is a responsible adult in your property to receive, sign & check the furniture. Please note that our delivery staff have been instructed not to leave items unexamined.
What happens if I am out when you deliver?
As all deliveries need to be checked & signed for, we will be unable to leave your furniture and it will be returned to the warehouse. The Transport Office will contact you again to arrange a further delivery date & take payment for another delivery.
Can I nominate a day or time for delivery?
With limited storage facilities, we endeavour to deliver your order as swiftly as possible, usually no later than 7-14 days after it becomes available. We would appreciate you accepting delivery on the same basis. We deliver Tuesday to Saturday with set days for all areas.
Can I change my arranged delivery date?
Yes, if we have an alternative slot available and you give us at least 48 hours notice. If you cannot give the 48 hours notice then a re-scheduling fee will be due as all our loads are prepared in advance. This fee will be payable in advance before the next delivery is made.
Can you store my furniture?
Sorry, generally no. By delivering goods promptly, as soon as we receive them, we can give you the best value for money. However, under certain circumstances, space permitting, we can sometimes store furniture. All goods would need to be paid for in full and a weekly storage fee would apply after the first four weeks. All storage fees must be settled in full before the delivery is made.
What if my furniture does not fit?
When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Please be aware that a 25% re-stocking fee will apply.
Can I collect from you?
Yes, the Transport Office will contact you when the goods are in stock and advise collection times. Please make us aware that you wish to collect the furniture when you place orders.
Do you deliver overseas?
Sorry, No. However, if you wish you can nominate your own shipper. We can deliver to their UK mainland address, or they can collect from us.
How do I pay for my Goods?
All goods must be paid for in full on or before delivery. All balances can be settled by cash, building society cheque or banker's draft. If settling a final balance by personal cheque please note the cheque will need to be cleared before delivery. We also accept most major credit and debit cards. In partnership with our retail finance provider we can also offer various genuine interest free credit, Buy Now Pay Later & low cost personal loan packages subject to status. For further information please refer to the payments section at the end of this page, contact a salesperson or our sales office at the point of order or prior to delivery.
Further Delivery / Collection Information
On behalf of Levines – Thank You for your valued order, we hope that your purchase will give you lasting satisfaction, our service will please you and we look forward to being of service again in the future. To help us process and deliver your furniture order as efficiently as possible please take a little time to read through this information. You may need to contact us in the future regarding the supply and delivery of your order.
If your goods are being made to special order we will endeavour to meet the lead-time quoted. However, sometimes due to circumstances beyond our control this may need to be extended. If a lead time does need to be extended we will advise you as soon as possible. If you need to check on the status of your order it would be helpful to have your sales order to hand when calling us.
When we receive your order into stock we will contact you to arrange a delivery or collection date. Our delivery teams work Monday to Saturday every week. In order for us to continue to operate an inexpensive delivery service, when most of our competitors now charge considerably more for a comparative service, we have to run it as efficiently as possible. Therefore, we have to pre-plan our delivery schedules into specific areas on specific days. Details of our delivery routes can be obtained from our Transport Office. Unfortunately we cannot provide a specific delivery time. However, if you wish we can instruct our delivery team to either call you when they leave the delivery prior to yours or 30-60 minutes before they anticipate getting to you. Our delivery crews are equipped with satellite navigation & mobile phones to assist in locating your delivery address.
On the day of your arranged delivery please ensure that there is adequate access for our delivery vehicles and our two-man delivery crew to deliver your furniture. You should advise the sales person at the point of order, or the sales office assistant when arranging a delivery with any additional information which may assist our delivery crew. Our experienced, uniformed delivery crews are fully trained to ensure that all reasonable care is taken to ensure that the delivery is trouble free. They will arrive in a 7.5 tonne non-HGV delivery lorry. It is your responsibility to ensure that there is adequate access to both your property & the room of your choice and that the furniture will fit into the room of your choice. If our delivery team cannot take the furniture to your chosen room because of access problems they are instructed to either leave the items in another room or garage for you to move at a later date. If you wish to return the furniture to our warehouse until you can provide adequate access then a re-delivery fee will apply. Under item 7 of our Conditions of Sale the company is not liable for any damage to property, all movements in the home are done at the customer’s own risk, unless any damage can be proven to be a result of negligence on our part. Customers with difficult bedroom access may have to pay a dry jointing charge & delivery or assembly charge where applicable. If not, goods will only be left in the hall or a garage for the customer to deal with at his or her own risk. We would appreciate your co-operation in making the delivery as efficient as possible as our delivery team will have several deliveries to make on the day and can only spend a reasonable amount of time at your address.
All furniture will be carefully delivered to customers in our own specially designed vehicles by our own experienced delivery crews and placed in the room of your choice. Please inspect the goods before accepting delivery and provide a signature to acknowledge receipt. Always ensure that a responsible adult can accept delivery of the goods if you are not available. We regret that we cannot leave furniture “unexamined”. Goods will be returned to our warehouse and a new delivery date arranged which will be chargeable again.
Our current delivery service charges are £15 to all addresses within 25 miles radius of the store & £30 to all addresses greater than 25 miles but less than 40 miles radius from the store. If you live further a field that's still not a problem, we can deliver anywhere in England or Wales for a competitive rate. We can also arrange for any furniture purchased for export to be carefully export wrapped for a nominal charge if required, ask a salesperson for further information. We can then either deliver to your nominated shippers or they can arrange to collect from our warehouse. If you need to change a delivery date please be aware that you need to advise us at least 48 hours in advance to avoid a re-delivery charge. To enable us to continue to offer such a competitively priced delivery service we have to run the service very efficiently. Last minute cancellations or not being in to accept a delivery deny other customers taking a delivery slot, furthermore we aim to prepare loads 48 hours in advance to enable our vehicles to leave promptly each morning.
Customers are advised to have larger items delivered by our experienced two man delivery teams. However, If your purchase is for a small item or due to individual circumstances you have decided to collect your goods, please be aware that all items are collected at the customers own risk. We regret that we cannot be held responsible for any damage caused after collection. Our warehouse works Tuesday to Saturday 9.00 am to 5.30 pm. We can under certain circumstances arrange for collections at weekends. Please make the necessary arrangements with your sales consultant. If collecting goods please ensure that you have the appropriate means of transportation and that two people arrive for the collection if the item or items is of a large or heavy nature. Some packaging materials would also be useful as we can not always guarantee to have some available.